NAIL + BEAUTY TREATMENTS

PLEASE NOTE THE RECENT CHANGE TO OUR BUSINESS NAME.

FORMALLY LAURA V NAILS - WE ARE NOW TRADING UNDER

INNER GLOW HOME + BODY 

Please note that these policies can change at any time. It is your responsibility to ensure that you have read the latest policies prior to making a booking.

​Currently masks are not mandatory and do not need to be worn by the client. I as your technician will always wear a mask and gloves.

Hand sanitiser must be utilised after your bag, phone and keys have been set aside.

All appointments must be confirmed online with a credit card. You will not be charged until after your appointment. You can choose to pay via a different method if that suits you.

New clients may be requested to pay a deposit up front to secure their appointment.

COVID information forms must be completed prior to each appointment...yes even if you just filled one out 2 weeks ago.

My work station is sanitised between each client. All of my tools are disinfected between each client.

 

​Prices and service descriptions are all listed on my website and on my booking site (Fresha - https://tinyurl.com/innerglowhomebody-services) ​

No show and cancelation policies have been put in place. Cancelation is accepted 24 hours or more before your appointment. Any cancelations less than 24 hours before your appointment will incur a 50% charge. No shows will be charged 100% and instantly blocked from being able to book in the future. If I am unable to charge your credit card for no show you will be issued with a letter of demand requesting payment. If payment is not received I will lodge a claim with the small claims court for payment of the outstanding amount as well as legal costs.

A no show is deemed when you do not show up to your appointment or you are more than 15 minutes late at which I will turn you away.

A late cancelation is deemed when you cancel or reschedule your appointment less than 24 hours before your appointment time.

Your credit card details are not stored online and I do not have access to them. All details are stored with my booking system Fresha.

I do not work on existing acrylic work done by another salon. The reason being is that I cannot guarantee my work if I am working over the top of someone else's work. For this reason you can either opt to remove the nails yourself or pay an additional fee of $30 to have the nails removed. Please note that this removal can take up to 1.5 hours if the salon you went to previously is using acrylic with MMA in it. This chemical is highly toxic and poisonous and for this reason I recommend going back to the original salon to have them remove their work.

I do not rip nails off as other salons do, my removal process is a soak off, generally a removal will take about 30-45 minutes when soaking off my own work.

I operate from a home salon, this means that my neighbours and also the other members of the household would appreciate all noise and conversations being kept to a minimum. I also have a small baby that sleeps not far from where I operate and loud voices can wake him.

No children are allowed. Additional guests are allowed provided they comply with health and hygiene regulations.

Street parking is available most of the time however you are also welcome to park in my driveway (provided your engine does not leak oil).

As this is a home studio I am not required to provide toilet facilities. Please ensure that you have used the bathroom before you attend your appointment as I will decline any request to utilise my personal bathroom.

COVID precautions are still in place. If you have had any mild cold/flu like symptoms please cancel or reschedule your appointment. If you have recently had the COVID vaccine please ensure that you have allowed 14 days to pass before you attend a nail appointment. If you, a member of your household or anyone that you have come into contact with has COVID or has cold/flu like symptoms please cancel or reschedule. I have to think of the health of myself, my baby, my household and also my other clients. I would rather you cancel that show up sick and possibly contagious.

SHIPPING & RETURNS

CLOSURES

We will be closed all public holidays and long weekends. Online purchases and beauty treatment bookings can still be made online. Orders will be processed the next business day. Please expect delays on shipment for orders placed over long weekends.

CHRISTMAS DELIVERY PERIOD

To ensure that your orders are shipped and received before Christmas Day please make sure that your orders are placed before December 12th.

SHIPPING + PRICES

All orders are shipped with a courier service. Orders are generally collect the next business day and delivered the day after that. In some instances delivery may be delayed. Delays have been caused due to COVID-19 and the recent floods. Please be patient. 

You will always receive a tracking number so that you can track your delivery. Our couriers have an Authority To Leave (ATL) which means that if no one is home at the time of delivery it will be left in a safe place.

Prices

Courier shipping from $15

Local Adelaide Pick Up - FREE

Local Adelaide Delivery - $10

MISSING + DAMAGED GOODS

Once your order leaves us it is no longer our responsibility. This means that you are responsible for ensuring that someone is available to take delivery. Missing or stolen orders will not be replaced unless we can verify with the courier that the item is missing with them. Once the driver delivers your order it is your responsibility to ensure that it is not stolen.

Missing orders due to the courier service will be dealt with by us and we will work with the courier to get a new order out to you.

Incorrect address details on your order is not our responsibility and if the order is delivered to the incorrect address or if delivery is not possible it is your responsibility to pay for re-delivery. Orders delivered to the incorrect address cannot be resolved by us unless it was the fault of the courier.

If your item arrives damaged please take photos of the condition of the package when it arrived, the inside of the package when opened and of the products themselves that are damaged or broken. Once we receive these images along with your order number we will give you permission to return the items back to us for replacement at no cost to you.

RETURNS

We cannot accept returns/refunds for change of mind so please choose carefully. Returns/refunds will be considered provided you have made contact with us within 30 days of dispatch. 

Returns/refunds are at the discretion of management. Please email us at info@inner-glow.com.au with the subject RETURN/REFUND and include reasons for requesting a return/refund. Our return/refund policy is in line with consumer rights in South Australia.

Once you receive acceptance of a return/refund please post your items back to us. Items will not be accepted for a refund/return if they arrive to us broken or damaged. It is your responsibility to ensure the items have been packaged correctly to ensure they do not break or get damaged in transit. Cost of returns is at the expense of the customer unless agreed upon by management.

PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like email or phone text marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@inner-glow.com.au or mailing us at: INNER GLOW HOME + BODY PO Box 2009, Hilton Plaza SA 5033

SECTION 3 – DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – WIX Our store is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WIX's data storage, databases and the general WIX application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then WIX stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 – SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@inner-glow.com.au or by mail at INNER GLOW HOME + BODY [Re: Privacy Compliance Officer] PO Box 2009, Hilton Plaza SA 5033----